FAQ (F&I)

Vehicle Service Contracts

Tell me about GMAC Insurance and how secure I am doing business with them.
How do I sign up to sell vehicle service contracts?
Are your vehicle service contract competitively priced?
Are vehicle service contracts transferable?
What is a vehicle service contract?
Do you offer vehicle service contracts on used vehicle?
What other F&I products does GMAC Insurance offer?
What is GM Protection Plan?
What does GM Protection Plan provide?
What is Smart Protection?
What does Smart Protection provide?
What is Smart Care?
What does Smart Care cover?
What is Goodwrench Care?
What does Goodwrench Care cover?
What is Basic Guard?
What does Basic Guard provide?

Tell me about GMAC Insurance and how secure I am doing business with them.
All of GMAC Insurance's F&I Growth and Risk Management solutions are backed by the stability of GMAC Insurance family of insurance companies. They're dedicated to your total satisfaction and repeat business in F&I and P&C products. GMAC Insurance has been in the business of helping dealers enhance their dealership's bottom line for almost 70 years.


How do I sign up to sell vehicle service contracts?
If you're interested in our robust suite of F&I Growth products please contact one of our local account representatives at GMAC Insurance. You can call 877-357-8477 (option #6) and/or e-mail gmaci.dps@gmacfs.com and we'll have a local GMAC Insurance account representative visit your dealership. We look forward to doing business with you and enhancing your dealership's bottom line.


Are your vehicle service contract competitively priced?
Yes, our vehicle service contract products are competitively priced! We offer a variety of vehicle service contract products, from the traditional OEM programs, and flexible programs for all dealer makes.


Are vehicle service contracts transferable?
Yes, our vehicle service contracts are transferable! However, please contact one of your local account representatives for complete details concerning transferability guidelines pertaining to our vehicle service contract programs.


What is a vehicle service contract?
A vehicle service contract is a product that provides your dealership with increased customer retention for maintenance and repairs throughout their ownership cycle; improved customer satisfaction; and ultimately higher revenue at the time of vehicle sale and through your service department in the long term. For your customers, a vehicle service contract provides them with budget protection against unexpected repair bills, and inflation protection against rising parts and labor costs on covered repairs during their vehicle ownership cycle.


Do you offer vehicle service contracts on used vehicle?
Yes, we have vehicle service contracts for used vehicles, with specific time and mileage options tailored toward used vehicle purchasers.


What other F&I products does GMAC Insurance offer?
GMAC Insurance offers dealers many other F&I Growth and Risk Management products and services. These products were designed to boost dealership revenue as well as increase customer loyalty and repeat business in your dealership. Below are several examples:

Theft Deterrent System
Traceable identification numbers are engraved into each window along with anti-theft decals to deter thieves and help recover stolen vehicles.

Tire & Wheel Protect
Protects customers from expense of covered damage to wheels and tires caused by certain road hazards.

Dent Restore Plus
An innovative process that removes minor vehicle dents that do not compromise the paint.

Credit Life Insurance
Pays all or part of a finance obligation if the insured dies.

Credit Disability Insurance
Covers the customer's monthly finance payment in case of disability.


What is GM Protection Plan?
The GM Protection Plan is a suite of premium vehicle service and maintenance contract products for GM dealerships and their customers.


What does GM Protection Plan provide?
GM Protection Plan is available in three levels of coverage. The Major Guard level covers virtually every vehicle component against failure - even if it results from wear and tear*. The Value Guard and Basic Guard levels provide named component type of coverage. In addition, all three levels of coverage provide Towing and Alternate Transportation, as well as Road Service with the Major Guard coverage only.


What is Smart Protection?
Smart Protection is the premium vehicle service contract for leased GM cars, light-duty trucks and vans.


What does Smart Protection provide? 
Smart Protection covers virtually every major vehicle component against failure - even if it results from wear and tear*. In addition, the plan provides roadside assistance and alternate transportation.


What is Smart Care?
Smart Care is a vehicle maintenance contract for leased or purchased cars, light-duty trucks and vans.


What does Smart Care cover?
Smart Care provides specific maintenance coverage that includes oil changes (oil and oil filter), chassis lubrication and tire rotations.


What is Goodwrench Care?
Goodwrench Care is a vehicle maintenance contract for leased or purchased GM cars, light-duty trucks and vans.


What does Goodwrench Care cover?
Goodwrench Care provides a specific number of complete oil changes, including filter replacements.


What is Basic Guard?
Basic Guard is the vehicle service contract for cars, light-duty trucks and vans which provides coverage to essential components for your customer's vehicle.


What does Basic Guard provide? 
It covers the parts and labor repair costs of specific components within four critical vehicle components in the event of failure - even if they result from wear and tear*. These include engine, transmission / transaxle, front / rear-wheel-drive components and fuel delivery components. It also provides towing.
*Kentucky state law requires coverage be limited to defects in materials and workmanship.